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User agreement

This User Agreement is between you (referenced herein as “you,” “your,” or “user”) and Reltime AS (“we,“ “our“or “Reltime“). This User Agreement (the “Agreement”) governs your use of the services provided by Reltime described below (the “Services”) accessible through the Reltime website or mobile application and the OpenAPI (the “Site”). By accessing, using, or attempting to access or use the Services, you acknowledge and agree that you have read, understood and accepted all of the terms and conditions contained in this Agreement as well as our Privacy Policy . If you do not agree, you may not access or use the Services and must immediately cease any use of the Services. We may amend this Agreement from time to time by posting a revised version of this Agreement to the Site and sending notice to the E-mail associated with your Account (if applicable), and may do so without advance notice to you. Accordingly, please review the Agreement posted at this location on a periodic basis. Each time you use the Services, you agree to be bound by the terms of the Agreement in effect at the time of your use thereof. If you do not agree to the revised terms, you are not permitted to use the Services.

THIS AGREEMENT CONTAINS IMPORTANT PROVISIONS INCLUDING AN ARBITRATION PROVISION THAT REQUIRES YOU AND RELTIMETO RESOLVE ALL DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT OF SUCH PROVISION. PLEASE SEE SECTION 15 TITLED “DISPUTE RESOLUTION BY BINDING ARBITRATION AND CLASS ACTION WAIVER” BELOW. UNLESS YOU OPT OUT OF THE ARBITRATION AGREEMENT, YOU WAIVE YOUR RIGHT TO TRIAL BY JURY, AND EXCEPT AS PERMITTED BY SECTION 15, YOU WILL NOT BE ABLE TO BRING ANY CLAIMS IN STATE OR FEDERAL COURT.

AS EXPLAINED IN FURTHER DETAIL IN THE SECTION BELOW ENTITLED “E-SIGN DISCLOSURE AND CONSENT,”AUTHORIZATION TO ELECTRONICALLY RECEIVE ANY AND ALL COMMUNICATIONS (DEFINED BELOW) IS A CONDITION OF ACCESS TO AND USE OF THE SERVICES,MEANING THAT IF YOU REVOKE YOUR CONSENT TO RECEIVE SUCH COMMUNICATIONS ELECTRONICALLY YOU UNDERSTAND THAT YOU MAY NOT CONTINUE TO ACCESS OR USE THE SERVICES.

As with any asset, the value of digital currencies can go up or down and there can be a substantial risk that you lose money buying, selling, holding, or investing in digital currencies. You should carefully consider whether trading or holding digital currencies is suitable for you in light of your financial condition. Reltime is not registered with the U.S. Securities and Exchange Commission and does not offer securities services in the United States or to U.S. persons.

PART A: GENERAL TERMS

We will clearly inform you when information that personally identifies you ("personal information") is asked for and you will have the choice to provide it or not. Generally, this information is requested when you [install/download/subscribe] to product updates, newsletters or other online services.

1. THE SERVICES.

  • i. Description of Services. Reltime offers a variety of Services to users. We do not offer the Services in all jurisdictions. Additional information regarding the Services may be available and obtained through the Site. The Services, and certain aspects of the Services, may, as applicable, be delayed, restricted, forfeited, or ultimately unavailable due to certain laws and regulations governing our Services as well as certain circumstances and conditions associated with your use of the Services.
  • ii. Eligibility. In order to use the Services, you must be a resident of a jurisdiction we serve and be at least eighteen (18) years of age (or the applicable age of majority and contractual capacity in the jurisdiction in which you reside).

2. IDENTITY VERIFICATION.

  • i. Identity Verification. In order to use the Services, you agree to provide us with the information we request for the purposes of verifying your identity and detecting potential money laundering, terrorist financing, fraud or other financial crimes and permit us to keep a record of such information. You will need to complete certain verification procedures before you are permitted to use the Services. Your access to the Services and the limits that apply to your use of the Services, may be altered as a result of information collected about you on an ongoing basis. The information we request may include certain personal information, including, but not limited to, your name, address, telephone number, email address, date of birth, taxpayer identification number, a government identification, and information regarding your bank account (such as the name of the bank, the account type, routing number, and account number). In providing us with this or any other information that may be required, you confirm that the information is accurate and authentic. You agree to keep us updated if any of the information you provide to us changes. You authorize us to make inquiries, whether directly or through third parties, that we consider necessary to verify your identity or protect you and/or us against fraud or other financial crime, and to take action we reasonably deem necessary based on the results of such inquiries. When we carry out these inquiries, you acknowledge and agree that your personal information may be disclosed to credit reference and fraud prevention or financial crime agencies and that these agencies may respond to our inquiries in full. This is an identity check only and should have no adverse effect on your credit rating.
  • ii. Screening and Sanctions. Reltime do KYC and Sanction Check for all users.

3. PROHIBITED ACTIVITIES.

  • i. Illegal Activities. You are responsible for complying with applicable law, including state and federal laws and regulations regarding money laundering, terrorist financing, and money transfer and remittance. You are responsible for understanding and abiding by the laws and regulations of each jurisdiction in which you use the Services.
  • ii. Service Limitations. Except as required by law, we may, without notice and without liability to you, suspend or terminate access to, or refuse to provide, any Services at any time in our sole discretion, including with limitation: i. if we believe, in our sole discretion, you directly or indirectly use, or attempt to use, the Services for any unlawful or improper purpose; ii. if we believe you have engaged in any activity that is prohibited on the Site; iii. if you provide any incomplete, incorrect or false information to us; iv. if you attempt to tamper, hack, modify or otherwise corrupt the security or functionality of the Site or the Services; v. if we believe that your use of any method of payment is unauthorized, or if your method of payment does not have sufficient available funds (or credit, as applicable), or that has expired, or if your method of payment is declined or your payment is blocked or reversed for any reason; vi. if you have breached any portion of this Agreement; vii. if we determine such action is necessary to comply with this Agreement, any of our policies, procedures or practices, or any law, rule or regulation; and/or viii. as otherwise set forth in Section 10. You agree that we will not be held responsible or liable to you or any other person for such action except as required by law.

1. DATA AND PRIVACY. All collection, sharing, and use of data regarding access to the Site and usage of the Services is governed by our Privacy Policy .

2. INTELLECTUAL PROPERTY. Reltime reserves all rights in and to the Site and Services and all related intellectual property. “Reltime,” and all associated logos, trademarks or other identifiers displayed within the Site are the sole property of Reltime or its licensors. You acknowledge that, as between you and Reltime, all rights, title and interest, including all copyright, trademark, patent, trade secret and other intellectual property or proprietary rights, related to the Site (including all modifications, improvements, upgrades, and derivative works thereof) belong exclusively to Reltime. You shall honor and comply with any and all contractual, statutory or common law rights of Reltime, as well as any applicable third parties, arising out of or relating to the provision or use of the Site or Services.

3. TERMINATION. Reltime, in its sole discretion, may suspend or terminate your access to or use of the Services, for any reason, including, without limitation, if we receive a facially valid subpoena, court order or other binding order from a government authority requiring us to do so or if we believe you have violated this Agreement, in letter or in spirit. Reltime may also, in its sole discretion, discontinue providing the Services, or any part thereof, with or without notice. All provisions of this Agreement which, according to their terms or their nature, should survive termination, including, without limitation, provisions with respect to limitation or liability and disclaimer of warranties, shall survive.

4. LIMITATION OF LIABILITY. IN ADDITION, TO THE FULLEST EXTENT PERMITTED BY LAW, RELTIMESHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLES, EVEN IF RELTIMEHAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING DAMAGES RESULTING FROM (I) THE USE OR THE INABILITY TO USE THE SERVICES; (II) THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES; OR (III) UNAUTHORIZED ACCESS TO YOUR ACCOUNT OR ALTERATION OF YOUR ACCOUNT OR DATA. YOU SPECIFICALLY AGREE THAT RELTIMEIS NOT RESPONSIBLE OR LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS OF, ON, OR THROUGH THE SITE OR THE SERVICES, OR FOR ANY INFRINGEMENT OR VIOLATION OF YOUR RIGHTS BY ANY OTHER PARTY, INCLUDING BUT NOT LIMITED TO INTELLECTUAL PROPERTY RIGHTS, RIGHTS OF PUBLICITY, OR RIGHTS OF PRIVACY. RELTIMEIS NOT LIABLE FOR ANY CHANGES IN VALUE IN DIGITAL CURRENCY OR FIAT CURRENCY. RELTIME’S TOTAL LIABILITY TO YOU FOR BREACH OF CONTRACT AND FOR ANY AND ALL OTHER CLAIMS (INCLUDING TORT CLAIMS) ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, THE SITE OR THE SERVICES, SHALL NOT EXCEED THE TOTAL AMOUNT OF ALL PAYMENTS MADE BY YOU TO RELTIMEHEREUNDER. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

5. DISCLAIMER OF WARRANTIES. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE AND SERVICES ARE AT YOUR SOLE RISK AND EXPENSE AND SUBJECT TO THIS AGREEMENT, ANY APPLICABLE LAW, AND ANY ADDITIONAL TERMS AND CONDITIONS IMPOSED BY ANY ISSUER OF DIGITAL CURRENCY OR OTHER THIRD PARTY. THE SITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RELTIMEEXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OR ANY OTHER IMPLIED WARRANTY UNDER THE UNIFORM COMPUTER INFORMATION TRANSACTIONS ACT AS ENACTED BY ANY STATE. RELTIMEMAKES NO WARRANTY THAT THE SITE OR SERVICES WILL MEET YOUR REQUIREMENTS, OR THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE. RELTIMEMAKES NO WARRANTY REGARDING ANY TRANSACTIONS ENTERED INTO THROUGH THE SITE. NO INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE RELTIMEGROUP SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

1. GENERAL TERMS.

i. Entire Agreement. This Agreement constitutes the entire agreement between you and Reltime and governs your use of the Services, superseding any prior agreements between you and Reltime with respect to your use of the Site and Services. You may also be subject to additional terms and conditions that may apply when you use third party services in conjunction with your use of the Services, and you represent and warrant that you will comply with all such additional terms and conditions.

ii. Governing Law and Disputes. This Agreement is governed by and construed in accordance with the laws of the State of Delaware, excluding its conflicts of laws provisions. To the extent any claims may be made in court pursuant to this Agreement, and subject to the arbitration agreement contained in Section 15 if you have not opted out of the same, you agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within Delaware. TO THE EXTENT THE DISPUTE RESOLUTION BY BINDING ARBITRATION SECTION ABOVE IS INAPPLICABLE TO A CLAIM OR ACTION, AND WITHOUT PREJUDICE TO SUCH SECTION, EACH OF THE PARTIES HEREBY KNOWINGLY, VOLUNTARILY AND INTENTIONALLY WAIVES ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY IN RESPECT OF ANY LITIGATION (INCLUDING BUT NOT LIMITED TO ANY CLAIMS, COUNTERCLAIMS, CROSS-CLAIMS, OR THIRD PARTY CLAIMS) ARISING OUT OF, UNDER OR IN CONNECTION WITH THIS AGREEMENT; EACH PARTY HERETO CERTIFIES THAT NO REPRESENTATIVE OR AGENT OF EITHER PARTY HAS REPRESENTED, EXPRESSLY OR OTHERWISE, THAT SUCH PARTY WOULD NOT IN THE EVENT OF SUCH LITIGATION, SEEK TO ENFORCE THIS WAIVER OF RIGHT TO JURY TRIAL PROVISION; AND EACH OF THE PARTIES ACKNOWLEDGES THAT THIS SECTION IS A MATERIAL INDUCEMENT FOR THE OTHER PARTY TO ENTER INTO THIS AGREEMENT. You and Reltime agree that any lawsuit arising out of or related to this Agreement or your use of the Site or the Services, which is brought by you or any third party, must commence within one (1) year after the cause of action arises; otherwise, such cause of action is permanently barred.

iii. Force Majeure. No party shall be liable for failure or delay in performing obligations (except for obligations regarding payment of money) set forth in this Agreement, and no party shall be deemed in breach of such obligations, if such failure or delay is due to natural disasters or any cause reasonably beyond the control of such party.

iv. Modification of Terms. Reltime reserves the right to modify or discontinue all or any portion of the Services with or without notice to you. Reltime will not be liable to you if we modify or discontinue all or any portion of the Services. Reltime may change the terms and conditions of this Agreement at any time in its sole discretion. Your continued use of the Site or the Services subsequent to such modification shall be deemed an acknowledgment and acceptance thereof.

v. Assignment. You may not assign any rights and/or licenses granted under this Agreement. We reserve the right to assign our rights without restriction, including without limitation to any Reltime’s affiliates or subsidiaries, or to any successor in interest of any business associated with the Services. Any attempted transfer or assignment in violation hereof shall be null and void. Subject to the foregoing, this Agreement will bind and inure to the benefit of the parties, their successors and permitted assigns. In the event that Reltime is acquired by or merged with a third-party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from you as part of such merger, acquisition, sale, or other change of control.

vi. Relationship of the Parties. Reltime is an independent contractor for all purposes. Nothing in this Agreement shall be deemed or is intended to be deemed, nor shall it cause, you and Reltime to be treated as partners, joint venturers, or otherwise as joint associates for profit, or either you or Reltime to be treated as the agent of the other.

2. CONTACT RELTIME

For questions, concerns, or claims, relating to this Agreement, you may reach us at:

For all geographies, you may contact the Help Center at any time, also mail: [email protected]

Reltime AS, Lilleakerveien 2C, N-0283 Oslo, Norway

PART B: RELTIME CORE SERVICES

This Part B provides the terms of use applicable to your use of the Core Services (defined below) and is part of this Agreement. Unless otherwise specified herein, the terms of Part A are incorporated into this Part B.

1. THE CORE SERVICES.

i. Description of Core Services. Reltime enables users to: (i) store fiat and/or digital currency; (ii) exchange fiat and/or digital currency; and (iii) transmit fiat and/or digital currency to designated recipients (each, a “Recipient”) located in specific jurisdictions . Reltime Wallets. Once a user creates an Account (defined below), Reltime provides the user with a custodial digital currency wallet (that may hold various digital currencies that we support ) (“Digital Currency Wallet”) and a stored value account to hold fiat currency(ies) (“Fiat Wallet,” together “Reltime Wallets”). Each user can access his or her Reltime Wallets solely through that user’s Account.

ii. Service Limitations. Except as required by law, we may, without notice and without liability to you, suspend or deactivate your Account (defined below), or otherwise suspend or terminate access to, or refuse to provide, the Core Services at any time in our sole discretion, including without limitation:

  • if we determine that your Account is inactive, or
  • if your Account has been subject to excessive (as determined in our sole discretion) reversed or rejected transactions or chargebacks.

1. WALLETS.

i. Reltime Wallets. Upon creation of your Account, Reltime will provide you with the ability to store your fiat and digital currency in one or more Reltime Wallets, depending on your use of the Core Services. Reltime provides Fiat Wallets and Digital Currency Wallets. You can use the Core Services and your Reltime Wallet(s) to store multiple digital and fiat currencies. You can only conduct OTC Transactions using currency stored in your Reltime Wallet(s). This allows for immediate settlement whenever you conduct an OTC Transaction.

ii. ANY FIAT OR DIGITAL CURRENCY HELD IN YOUR RELTIME WALLET IS NOT INSURED TO YOU BY THE FEDERAL DEPOSIT INSURANCE CORPORATION, THE SECURITIES INVESTOR PROTECTION CORPORATION, THE FINANCIAL SERVICES COMPENSATION SCHEME OR OTHER GOVERNMENT OR PRIVATE INSURANCE ENTITY.

iii. Digital Currency Wallet. Each Digital Currency Wallet consists of an account established for you on our books and records, which shows the amount of each type of digital currency that we hold in a custodial manner on your behalf. We maintain separate hosted wallets for the various digital currencies we offer through the OTC Services. We hold these digital currencies in a pooled custodial manner on your behalf and maintain a sub-account ledger noting the amount of each digital currency we hold for you. We securely store your private keys, which you use to access your Digital Wallet, conduct OTC Transactions and transfer digital currency to and from your Digital Wallet.

iv. Adding Digital Currency to your Reltime Wallet. You can add digital currency to your Digital Currency Wallet in one of two ways: (i) transfer digital currency to your Digital Currency Wallet from an external, third-party provided digital currency wallet (an “External Wallet”) or (ii) receive digital currency in settlement of an OTC Transaction. You can hold multiple types of digital currency in your Digital Currency Wallet. Each type of digital currency is shown as a separate balance in your Digital Currency Wallet. You may transfer digital currency to your Digital Currency Wallet by logging into your Account and navigating to the payments method settings page to see your deposit addresses and to transfer digital currency to your Digital Currency Wallet from one or more External Wallets. Once that transfer request is submitted to us, Reltime creates a transaction transferring the requested digital currency from your External Wallet to the unique address associated with your Digital Currency Wallet and submits the transfer to the blockchain for validation. Upon validation and transfer of the digital currency from the External Wallet to our pooled wallet identified by the unique address, Reltime is notified and we credit your Digital Currency Wallet with the relevant amount and type of digital currency. All of these steps usually take place immediately.

v. Transferring Digital Currency from your Reltime Wallet. You may transfer digital currency from your Digital Currency Wallet to an External Wallet by logging into your Account and selecting the option to “Transfer Funds,” specifying the External Wallet to receive such digital currency and submitting the request to the Reltime. Upon receipt, Reltime confirms that you have the required amount and type of digital currency in your Digital Currency Wallet. Once we confirm you have the required digital currency, Reltime deducts the requested amount from the balance in your Digital Currency Wallet and initiates the requested transfer by submitting the authenticated transaction to the blockchain for validation. Upon validation, the transfer of the relevant digital currency from your Digital Currency Wallet to your External Wallet is complete.

vi. Adding Fiat Currency to your Reltime Wallet. You can add fiat currency to your Fiat Wallet in one of two ways: (i) transfer fiat currency to your Fiat Wallet from your designated bank account or (ii) receive fiat currency in settlement of an OTC Transaction. You can hold multiple types of fiat currency in your Fiat Wallet. Each type of fiat currency is shown as a separate balance in your Fiat Wallet. Different fiat currencies may be held at different Custodial Banks, usually in the country that issues that fiat currency. To conduct a transfer from your designated bank account, you must log into your Account, select the option to “Fund your Reltime Wallet” and follow the instructions to make an ACH transfer from your designated bank account to the Pooled Fund Account. Upon completion of the ACH transfer, the Custodial Bank notifies us and we credit your Fiat Wallet with the relevant amount. Your new balance may be viewed by logging into your Account.

vii. Transferring Fiat Currency from your Reltime Wallet. You may transfer fiat currency from your Fiat Wallet to your designated bank account via ACH transfer by logging into your Account, selecting the option to “Transfer Funds,” selecting your designated bank account and submitting the request to Reltime. Reltime then reviews the transfer request, confirming that the requested bank account has been approved and verified and that you have sufficient funds in your Fiat Wallet to complete the transfer. Once these steps have been completed, (i) Reltime submits the transfer request to the Custodial Bank for processing, (ii) Reltime debits your Fiat Wallet in the amount of the transfer, and (iii) the Custodial Bank transfers the relevant amount of fiat from the Pooled Fiat Account to your designated bank account.

1. FUNDS TRANSMISSION.

Reltime provides the ability to make payments to third parties by transferring funds from your Fiat Wallet to the third party’s bank account via ACH or wire transfer. These transfers may be made to both domestic and international recipients, and you may also utilize the OTC Services to obtain the recipient’s local currency prior to conducting the transfer.

To conduct a transfer, you log into your Account and submit a transfer request, or submit a transfer request via an API integration with Reltime, as applicable, in each case providing the relevant details of the desired transfer, including transfer amount, recipient name, and account information. Reltime then reviews the transfer request, which may include conducting OFAC screening on the recipient, and confirms you have sufficient funds in your Fiat Wallet to complete the transfer. Upon confirmation, (i) Reltime submits the transfer request to the Custodial Bank for processing, (ii) Reltime debits your Fiat Wallet in the amount of the transfer, (iii) the Custodial Bank transfers the relevant amount of fiat from the Pooled Fiat Account to the recipient’s bank account, wherever located.